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Origin Manufacturing Returns Policy Unfortunately, Origin Manufacturing does not accept returns of non-faulty of unwanted goods. However, during the checkout process you can fully review the items in your basket before completing your order and making payment. Any unwanted items can be removed at this point. If you require any further information about any of our products before making a purchase, our customer service team are always on hand to assist you. Please email info@originmanufacturing.co.uk or call 07784262516. Please ensure you always carefully review the contents of your basket before final check-out. Faulty Items We dispatch all our orders by the pallet, which will be shrink wrapped and complete with a top covering. We always make every effort to deliver your order in immaculate condition but sometimes due to unforeseen circumstances, damages can be incurred during transit. Any external signs of damage to the shrink wrap or the individual cartons must be noted on the delivery note while the driver is present. You must then report the damage to customer services immediately by emailing info@originmanufacturing.co.uk or by calling 07784262516. If you suspect significant damage has been caused, please refuse the delivery. Responsibility of damage to or loss of the goods passes to you at the time of delivery, or if you fail to take delivery at the agreed time. If you discover any shortages or damages on unpacking your order, please report within 5 working days to our customer service team by emailing info@originmanufacturing.co.uk . Any submitted claims will be waived and barred if they fall outside of this timeframe. We will thoroughly investigate any issues that are reported to us, but we may request for you to provide us with digital photographs (that can be emailed) to aid us with our investigation. In the event of reporting faulty items, they may need to be returned to us, along with a returns form for inspection. Any items returned, must be at your own expense, and you will be responsible for the shipping and handling of the contents of your shipped return. We will acknowledge the receipt of your returned goods, which we will inspect before informing you of the final outcome. This process can take 3 - 5 working days from date we receive your items. If liability is accepted we will refund you the cost of the goods and the return shipping costs, depending on your bank this can take up to 5 working days to show in your bank account. Please note, liability will never exceed the value of the goods. Goods do not come with any guarantee or warranty whatsoever other than implied by law for business to business sales. Origin Manufacturing Delivery Information Please take the time to carefully read the delivery information and timescales for your specific location. If you have any questions, please contact customer service on 07784162516 or email info@originmanufacturing.co.uk UK Mainland Deliveries | 3 – 5 Working Days Free Delivery – Minimum Order Value £500 net + UK Offshore Islands & Scottish Highlands | 3 – 5 Working Days Shipping cost is calculated at the checkout stage. Northern Ireland Deliveries | 3 – 5 Working Days Free Delivery – Order Value £2,000 net + Shipping cost is calculated at the checkout stage for orders under £2000 net and above £500 net. Ireland | 3 – 5 Working Days Shipping costs vary, dependant on the number of pallets and destination. Please contact Customer Service on 07784262516 or email info@originmanufacturing.co.uk for a quote. If you are arranging collection of your order by your freight forwarder, no further action is required. If you wish us to deliver your order, you may place you order but you will need to contact our Customer Service team for a delivery quote and an additional amount will be payable. In either case, please supply your EORI or XI number. Please contact Customer Service on 07784262516 or email info@originmanufacturing.co.uk who will be happy to discuss up to date trading terms and processes. Channel Island Deliveries | 3 – 5 Working Days Shipping cost is calculated at the checkout stage. European Deliveries | 5 – 10 Working Days Shipping costs vary, dependant on the number of pallets and destination. Please contact Customer Service on 07784262516 or email info@originmanufacturing.co.uk for a quote. If you are arranging collection of your order by your freight forwarder, no further action is required. If you wish us to deliver your order, you may place you order but you will need to contact our Customer Service team for a delivery quote and an additional amount will be payable. In either case, please supply your EORI or XI number. Please contact Customer Service on 07784262516 or email info@originmanufacturing.co.uk who will be happy to discuss up to date trading terms and processes. Collection | Monday – Friday 9am – 3pm Minimum Order Value £500 net + Orders can be collected from our warehouse, free of charge. Orders placed before 10pm, Monday to Friday, can be collected after two working days. Orders placed over the weekend can be collected the following Wednesday. Collection must be specified at the basket page. Collection Address; Origin Manufacturing, 733B Little Horton Lane Bradford, West Yorkshire, BD5 9EH Timescales Orders placed before 10pm, Monday to Friday will be despatched in two working days. Orders placed on a weekend, will be despatched the following Wednesday. Service Delivery schedules stated above are calculated from Order Date. Orders are normally received within 2 working days from Despatch Date, with the exception of European deliveries. Deliveries are made between 9am and 6pm, Monday to Friday. If these timescales are unsuitable, please contact customer service on 07784262516 or email info@originmanufacturing.co.uk. Alternatively, you can notify us of any special instructions when placing your order online. Confirmation of despatch, complete with final invoice, will be emailed to your registered email address on the day of despatch. Delivery times are not binding and are subject to Bank Holidays. Additional charges apply for Named Day, AM and Next Day services. Accepting an Order All orders are palletised, shrink wrapped and covered on top to ensure all goods are kept safe and secure during transit. Whilst every effort is made to deliver orders in immaculate condition, occasionally problems can occur in transit. If there are any visible signs of damage to the exterior pallets or cartons, please contact customer service on 07784262516 or email info@originmanufacturing.co.uk immediately. All goods are delivered on trucks that use rear tail lifts, therefore you will need to ensure your desired delivery address has sufficient access for the driver to safely and legally stop to unload the delivery. The driver is not responsible for decanting pallets, therefore you will need to use your own personal equipment where possible, to accept and take goods into your premises. Deliveries must be signed for by an adult aged 18 or over. Failed Deliveries If our courier attempts delivery, and no one is present to accept, the goods will be returned and held at a local delivering depot where they will await our instruction. On this occasion, please contact customer service on 07784262516 or email info@originmanufacturing.co.uk Please ensure you have provided accurate delivery details prior to the delivery of your order. Re-delivery charges apply. The following UK Postcodes are subject to delivery surcharges, calculated at the checkout stage; Postcode Area AB10 – AB25 Aberdeen AB30 – AB56 Kincardineshire, Aberdeenshire, Banffshire BT Northern Ireland GY Guernsey (Channel Island) HS Isle of Lewis, Isle of Scalpay and other districts IM Isle of Man IV Inverness JE Jersey (Channel Island) KA27 – KA28 Isle of Arran, Isle of Cumbrae KW1 – KW14 Orkney Islands and other districts PA20 – PA80 Isle of Bute, Argyll and other districts PH1 – PH44 Perthshire, Inverness-shire and other districts PH49 – PH50 Argyll PO30 – PO41 Isle of Wight TR21 – TR25 Isle of Scilly ZE Shetland Islands